Sales information

Hot Stuff Mailorder, established in 1986, were one of the pioneers when opening our webshop in 1996. We are an incorporated company in Sweden with the trade name Hot Stuff AB and international taxid SE556515688101. 

TERMS OF SALE 
All prices are in swedish currency. Swedish VAT of 20% is included in the price. For orders sent to non EEC-countries the VAT will be deducted ( Any country outside Europe ) on all new products. You´ll only pay 80% of listed price to us but you might have to pay corresponding tax in your own country. The deduction will be made automatically when you have filled in your address in the checkout. Second Hand items can not be sold taxfree. All goods are guaranteed. If any item has a defect we´re more than pleased to replace it for a new one when you return the defect item. All returns must be authorized by us before hand. Please contact us for instructions. 
You are bound to made orders. There are no minimum amount for orders. You are allowed to order as little or much as you want, but please have in mind that postage is always extra. The more you order the more economical it is. Note. Posters are sent folded if nothing else is agreed. 

POSTAGE RATES 
Everything is sent by mail. Prices for postage are (first class mail)

Territory -250 gr -500 gr -1000 gr -2000 gr
EEC Prices incl. VAT 49 80 149 229
Europe non EEC Prices ex VAT 40 64 103 191
Rest of the world Prices ex VAT 44 72 140 216


Above rates if for up to 2000 gram shipments. If the order is heavier, there is an extra charge. When you do the order you will see the price for postage automatically. Its always calculated on the items you are ordering as soon as you have filled in your address with your country.. 

We are not responsible for the loss or damage of any package shipped to a customer - this is the responsibility of the Postal Service. We are willing to assist you in the investigation of the loss or damage of your package, providing we are informed within the below time-scales. Most countries are safe to send to, but if you want we can send registred and insured mail which cost SEK 60 extra per shipment. This is recommended for Latin America, African countries and some former east European countries among others. Please ask if you want. For large orders we are able to send by courier door-to-door service at a generous rate. Please ask for prices. 

SHIPPING AND HANDLING 
Items in stock are shipped within 48 hours of receiving your order. Please note some items are marked "Not In Stock" and have a delivery time longer than 1-3 days noted and some have a forthcoming release date which indicates the minimum time for delivery.

One order will not be split in to several shipments unless specially agreed. Then charges for postage will be accordingly. If you want your order as soon as possible, please let us know and we will send what´s available at the moment straight away. However if you are prepared to wait an extra week or two your fill will be much safer and better. All orders will be carefully packaged and legibly addressed. 

Standard Estimated Delivery Times are : 
Europe : 2-5 working days from shipping date. USA/Canada 3-7 working days from shipping date. Rest of World : 7-14 working days from shipping date. 

You will get an e-mail when your order is dispatched.

Please notify us of any undelivered shipments within the following time scales :- Europe : 14 working days from shipping date. Rest of World : 28 working days from shipping date. 

HOW TO FIND IN THE WEBSHOP 
We have sorted our whole assortment in 4 different main genrés of music. You can find them on the top left corner on our main page. These genre´s are divided into 40+ sub-genrés. Please check around and we hope you will find your favorite section in our shop . Use our searchtool to search Artist, title etc. You can choose to show what formats you want to be shown. Our priority forthcoming products are announced in the right "Coming releases" section on the right hand. Recent releases is shown first in each section or by browsing our latest newsmails on the down bottom.

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